Frequently Asked Questions
Everything you need to know about shopping with CRAZE.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Do you offer international shipping?
Yes, CRAZE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
All CRAZE products come with a standard one-year manufacturer warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it's placed?
We process orders quickly, but you can request changes or cancellations within 2 hours of placement by contacting our customer service team.